Provide alternate contact information of the call center, email, or social media where instant support is obtained in lieu of WhatsApp.It movies certainty and ensures that the customer doesn’t churn assuming poor customer service If possible, mention the date and time when the customer can expect a response.A typo, wrong punctuation, poor sentence structuring are all cardinal sins in customer communication Or inform that the business will get in touch when working hours resume Be specific about the time when you would be available.It should be short enough to inform and not long enough to confuse Best practices to follow while crafting your WhatsApp away messages It can prevent new leads or revenue-generating opportunities from slipping awayĪll said, away messages will work to your benefit only if you follow certain best practices.
#Whatsapp vs whatsapp business how to
An auto-reply is a feature that lets you set up a canned response that informs customers that you are not available at the moment.īonus: How to Set up Auto replies on WhatsappĪn away message does the same thing as indicating that you are away from the keyboard (AFK), on vacation, offline, etc. That calls for the need for WhatsApp away messages. Also, for a global business, customers could be reaching out from any corner of the world which creates time zone conflicts.
They need to take breaks from the daily grind of work long or short, they do well-defined working hours beyond which they cannot be reached. If a business is going to take quite some time to respond to its WhatsApp messages, it is going to infuriate customers.īut, businesses are run by humans who have a life to live. The pain can be immense for your customers who are reaching out to your businesses and are unable to evoke a response from you. Waiting to hear back from someone is not fun. Have you ever been in a situation where you sent a WhatsApp text to someone and they took forever to reply, or even worse, they never replied at all? Most of us have been there too often much to our disliking.
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